Assessment of Patients’ Satisfaction with Diabetes Education Provided in Diabetes Mini-clinics, Khartoum State, Sudan

Background: Assessment of patient satisfaction with diabetes education is important as it is associated with positive outcomes.

Aim: The aim of this study was to assess satisfaction of diabetic patients with the diabetes education services provided in the diabetes mini-clinics (DMCs) at primary care level, Khartoum state 2016.

Materials and Methods: This was a cross sectional health facility-based study, carried out during June 2016 in 22 DMCs. The study population was diabetic adult patients attending DMCs. A sample of 277 patients was selected and interviewed by structured questionnaire. Three point Likert scale was used to measure satisfaction with diabetes education. Ethical clearance and patients` consent were considered. Data was managed and analyzed by SPSS version 22, descriptive statistics was presented and logistic regression model was used to identify factors associated with patients` satisfaction.

Results: The mean age of the patients was 56.03 ± 13.8 and most of them were females (61.7%). The formal educated patients were 85.9%. Patients satisfied with diabetes education in DMCs accounted to 65%. Satisfaction with education place, education materials and waiting time for education accounted to 75.1%, 97.8% and 92.1% respectively.

Patients accessed the DMCs by public transport and walk were 58.1% and 33.9% respectively. Patients with diabetes duration more than five years were 50.2%. The patients received diabetes education in DMCs for more than six months prior to the time of the study were 66.4%. Satisfaction was affected by Illiteracy and recent receive of diabetes education, OR: 4.612 (CI: 1.77, 11.98) and OR: 0.312(CI: 0.168, 0.580) respectively.

Conclusion: Patients’ satisfaction with diabetes mini-clinics services was high. Most of patients were satisfied with the general setting and communication skills of the educators. Illiteracy and recent receive of education were significantly associated with overall satisfaction. Further studies on adherence of patients to education are recommended.